Frequently Asked Questions
Everything you need to know about our premium hearing solutions.
How long does shipping take for my Audien Hearing device?
Standard shipping typically takes 3-5 business days within the United States. We also offer expedited shipping options at checkout if you need your device sooner.
What is your return policy?
We offer a 45-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it for a full refund within 45 days of delivery.
Do I need a prescription or a hearing test to purchase?
No, you do not need a prescription or a professional hearing test to purchase our devices. Audien Hearing provides high-quality, over-the-counter solutions that are ready to use right out of the box.
Are the devices rechargeable?
Yes, all of our current models feature advanced rechargeable technology. Depending on the model, a single charge can provide up to 20-24 hours of continuous use.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Does my purchase include a warranty?
Every Audien Hearing device comes with a standard 1-year manufacturer's warranty that covers defects in materials and workmanship.